COVID-19: Our Approach

In these unprecedented times, our thoughts are with all those affected by the COVID-19 outbreak and with a strong sense of duty, we would like to share with you our approach to addressing this unexpected event.

Over the last weeks, we’ve been closely monitoring events as they unfold and have taken a number of measures and precautions in accordance with WHO, local governments and local regulators guidance. Actions taken so far include:

Travel: we have banned all non-essential business travel and prohibited travel to red zone areas. We have also stopped staff moves between offices.

Events: We have withdrawn our staff from any events/conferences still going ahead and have cancelled all FundRock events on the pipeline till May.

Physical meetings: We have restricted office visits and have encouraged all clients and partners to replace face to face meetings with calls, videos and Webex meetings as appropriate.

Business Continuity Plan: We have performed a successful BCP test simultaneously across all our locations.

Vendor risks mitigation: We are in frequent contact with our service providers, partners and delegates to get assurance all parties have contingency plans in place.

Under the current circumstances, health and welfare of our workforce and our broader community is our top priority. At this stage, according to the experts’ guidance, it is of paramount importance to mitigate and delay the spread of the virus and protect vulnerable groups from getting infected. The best way to achieve this is social distancing. As confirmed by our BCP test last week, all our departments have full capacity to work remotely having full and secure access to all files, drives, tools, software and systems enabling a seamless transition from the office to a telework environment that will allow us to deliver the services our clients rely on. We now feel the responsible thing to do is to activate our BCP and have therefore instructed our staff to work remotely for the time being. Exceptions to this will only be considered and approved on a case by case basis.

FundRock operates a robust and secure configuration to support teleworking. Our substantial investments in technology over the last years give us full comfort that this approach will have no impact whatsoever on our clients’ day to day business while it can have a positive impact on the broader community. Please rest assured the provision of our services will continue normally and no disruptions are to be expected.

We will remain in contact with you as we are closely monitoring the situation and adapting our decisions accordingly. All our decisions are grounded in our duty to act responsibly towards our colleagues, clients and stakeholders.

We would like to thank you for your trust and flexibility in these times. Should you have any further questions or concerns please reach out to your dedicated FundRock relationship manager. 

Stay safe.

Best wishes,

Xavier Parain, Group CEO