We are sorry that you have had cause to complain to FundRock Partners Limited. We will endeavour to resolve your dissatisfaction fairly and promptly. The following is a summary of how we will deal with your complaint.
Please provide us with your full name, address and plan number or contract reference, together with the full details of your complaint.
You can contact us by writing to:
The Compliance Officer FundRock Partners Limited 52-54 Gracechurch Street, London, EC3V 0EH.
Our commitment to you:
If you are not satisfied with the outcome of our investigation into your complaint, or we have not been able to provide you with a full response within eight weeks of receipt of your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). We will provide you with the details for referring to the FOS, with our final response or our explanatory letter if we have been unable to resolve the matter within 8 weeks.
The Financial Ombudsman Service can be contacted by:
Telephone: 0800 023 4 567Email: firstname.lastname@example.org Website: http://www.fos.org.uk/
Or in writing to:
Exchange Tower London, E14 9SR